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Biel Burgdorf Langenthal Olten Solothurn Thun
Address:
Seewenweg 3
4153 Reinach BL
ITIL4 Specialist - Computare AG
Are you a (prospective) ITSM manager with an ITIL 4 Foundation certificate and interested in deepening your ITIL knowledge? Then the ITIL 4 Specialist: Create, Deliver & Support training is just right for you!

In three days, you will learn how to effectively create, deliver and support IT services and prepare for the exam. You will also acquire all the skills you need to integrate IT services into the entire life cycle of the value chain and to further professionalize not only their development and implementation, but also their continuous support and improvement. In this way, you will make an important contribution to meeting business requirements.
After the training, you will have the opportunity to prove your acquired knowledge in a 90-minute online exam in German or English at the PEOPLECERT examination institute.
Region: Aargau, Basel, Bern, Liechtenstein, Ostschweiz, Tessin, Westschweiz, Zentralschweiz, Zürich
Sites: Reinach
Next start date
Online
2/11/2025
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The Certificate of Advanced Studies in ITSM is aimed at a wide range of interested parties, first and foremost IT professionals who want to further their education in IT controlling and IT service management, such as IT managers, computer scientists, organizers or project managers. However, the CAS is also aimed at people who want to take the COBIT and ITIL Foundation exam, as well as management consultants who work with e-business knowledge, controllers, auditors, heads of staff units and others working in controlling who want to learn more about IT management and its potential, as well as e-business project managers and future managers. This course could also be of interest to people who evaluate and introduce managed services and ITSM systems.

The "ITIL® Foundation" is the basic certification of the IT Service Management Framework. It offers courses consisting of core books with core processes - i.e. the components and processes of the IT service lifecycle in IT service management. ITIL 4 Foundation is aimed at anyone who needs to understand the key concepts of IT and digital service delivery.

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ITIL 4 Foundation (Cert.)

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Education location / Schools Bern

» Would you like to complete the "ITIL Service Manager" course in Bern? Here you can find more information about the training location Bern

Questions and answers

Training to become an ITIL Service Manager (now called ITIL V3 Expert or even V4) with the Service Management 1 and Service Management 2 modules, including certification fees, costs around CHF 2,600 - 3,000. Enquire directly with the providers.

The basics of service management, service strategies, service design, service operation, service transition, change management and continuous service improvement are the main topics of continuing education, further training to become an ITIL Service Manager, as well as preparation for ITIL V3 certification.

Training to become an ITIL Service Manager comprises around 72 lessons spread over six months. There are also several hours of self-study.

The course for IT Infrastructure Library certification as ITIL Service Manager or ITIL Foundation V3 consists of two modules that build on each other and are attended consecutively. Participants learn the methods of process-oriented service management with optimal cost-benefit analysis in lectures, case studies, group work and demonstrations. Each of the two modules must be successfully completed and attended, but the ITIL Foundation V3 certification can only be completed after Module 2.

Participation in the ITIL V3 Expert (formerly ITIL Service Manager) certificate course requires at least two years of professional experience in the ICT and ICT-related environment, e.g. in the areas of communications, IT, technical services or similar areas. Please enquire with the provider.

Overview of providers for ITIL Service Manager

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Overview of providers for ITIL Service Manager

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