Reception: Training, further education, information, overview of schools and offers

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Manage a reception desk professionally thanks to the right training

Do you dream of working behind the reception desk of a well-known hotel? Would you like to take over the management behind the reception desk and are you looking for a suitable training course? Are you already a receptionist and would you like to take on a management position in the reception area of a hotel?

Then there are some interesting training opportunities for you. The Chef de Réception BP course (formerly Hotel Reception and Administration Manager (BP)) is one of them and is completed with the professional examination. The exam preparation courses are modular and are completed on a part-time basis - in six one-week module blocks. Chefs de Réception are responsible for managing and supervising the entire reception area of a hotel. All reception staff are subordinate to them. They therefore take on numerous management tasks and, together with their team at reception, form an important area of customer service and contribute greatly to the image of a hotel.

The content of the "Chef de Réception" training program consists of the following main topics:

  • Administration
  • Front office
  • Finances
  • Management
  • Company organization
  • Marketing and sales

Chefs de Réception know their trade; they have an overview of all the services and the organization of their hotel and its surroundings. They are committed to providing a customer-friendly and courteous service to hotel guests and take care of the special wishes and requirements of clients. They are also the link and hub between customers and the back office or hotel management.

You can find further information on the reception training course at Ausbildung-Weiterbildung.ch, your clear and comprehensive training portal.

Questions and answers

The continuing education, further training for the Federal Professional Examination Chef de Réception consists of five to seven modules, depending on previous education. People without a Federal VET Diploma in Business Administration must also attend two basic modules: Finance I and Marketing and Sales I, in which they learn about and implement the tools of finance and accounting as well as marketing and sales, how to draw up and monitor budgets, and how to design services and offers. In addition, there are five further modules for all participants in the continuing education, further training to become a reception manager. Module 1 "Front Office and Administration" teaches skills in the areas of guest care, information processing, guest bookkeeping, offer design, employee recruitment and travel agent cooperation, Module 2 "Marketing and Sales II" deals with the topics of marketing concepts, idea and innovation management, marketing measures and sales and Module 3 "Business Organization" deals with structural organization, process organization, infrastructure, information, administration and communication, laws and regulations, quality management, ecology and inventory management. In Module 4 "Leadership", participants gain extensive knowledge in the areas of employee management, training and continuing education, employment law, conflict resolution and team development, and in Module 5 "Finance II", the topics of operational accounting, financial accounting, financial policy and planning accounting are taught.

Participation in the Federal Professional Examination for Head of Reception (Chef de Réception) with a federal certificate requires those interested in further training to have a Federal VET Diploma in Business Administration and at least three years of professional experience in this profession after completing their apprenticeship, including at least one year in administration/reception, or a Federal VET Diploma in another profession and at least four years of professional experience in administration/reception after completing their apprenticeship. In addition, all participants must have successfully completed all the required modules by the time of the final examination or have the relevant certificates of equivalence and have passed a vocational trainer course.

After completing an apprenticeship with a Federal VET Diploma, hotel communication specialists can, in addition to a shortened additional apprenticeship as a cook, hotel specialist Federal VET Diploma or restaurant specialist Federal VET Diploma, also aim for a Federal Professional Examination (FPE), such as Chef de Réception, after a few years of professional experience, as well as continuing education, further training at a College of Higher Education (CHE), for example as adipl. Hôtelier/-Restaurateur CHE / dipl. Hôtelière/-Restauratrice CHE. In addition, graduates with a Federal Vocational Baccalaureate can also study at technical colleges, such as the Bachelor's degree courses in Business Administration or International Hospitality Management, as well as various further education courses for working at reception or in other areas of the business.

During their apprenticeship, prospective hotel communication specialists Federal VET Diploma are not only familiarized with working at reception, but also get to know all areas of a hotel. This includes the kitchen as well as the floor, the back office and, of course, reception and the restaurant.

Depending on whether your employment contract is subject to the L-GAV in the hospitality industry at the time of registration or not, different costs are payable for continuing education, further training to become a Chef de Réception / Chef de Réception. For example, participants with an L-GAV employment contract will only have to pay CHF 1,800, of which CHF 900 will be reimbursed if they pass the final examination in the first run, so that in this case the complete training (excluding travel expenses, overnight stays, vocational training course and meals) costs CHF 900. If your employment contract is not subject to the L-GAV in the hospitality industry, the costs will be either CHF 7,450 (cantons of Jura, Vaud, Aargau, Geneva and Neuchâtel) or CHF 4,705 (all other cantons and Liechtenstein), depending on the canton. These prices apply to the 2017 / 2018 academic year in Weggis.

Foreign language skills are extremely important for working at a hotel reception and are therefore considered a basic requirement. However, knowledge of English is not mandatory for an apprenticeship and can also be acquired during training.

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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Address:
Eichistrasse 20
6353 Weggis
Hotel & Gastro formation Switzerland
Plan your career with Hotel & Gastro formation - we will lead you to success with federal certificates and diplomas in the hospitality industry. We have been serving the hotel and catering industry since 1926 and offer you exciting further training courses in the most beautiful location on Lake Lucerne in Weggis.
Region: Westschweiz, Zentralschweiz
Sites: Lonay, Weggis

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