The ITIL 4 Foundation exam serves to clearly demonstrate your specialist knowledge. Anyone who successfully completes this exam, i.e. the course, is an absolute professional in IT management. Graduates of the ITIL exam know how to systematize and professionalize IT services. ITIL is a world-leading framework for the management, planning and coordination of services, which contributes significantly to the quality and efficiency of their organization. The internationally recognized compilation of best practices in service management is independent of the manufacturer. Customers can always rely on a stable or even increasing quality of results.

The concept is based on processes such as the service provider's strategy, the recording of customer requirements and ongoing optimization. ITIL is therefore considered the industry standard for all service organizations such as human resources, marketing, IT, facility management or field management. The focus - especially with ITIL v4 - is on the entire value chain. The optimal interlinking of all elements should create value, which is why the framework was given the name Service Value System. In the rapidly changing digitalization and technologies within the VUCA world and the fourth industrial revolution, ITIL enables efficient networking of processes, resources and work steps - always agile and holistic.

In order to enable sound service management, graduates of the ITIL 4 Foundation exam must understand the following principles, which are decisive within the value chain:

• The focus is always on value creation, every action should contribute to this
• All good practices should be retained and optimized where necessary
• Develop repetitively, in regular small steps, in order to remain agile
• Pushing collaboration, communication and transparency internally and externally
• Think and act holistically and take responsibility from A-Z
• Keep every process, every tool and all resources and activities simple and practical to enable efficient value creation
• Save errors, time and resources by reducing manual work and promoting optimization and automation.

If you would like to take the ITIL 4 Foundation exam, simply order detailed information about the course from the provider of your choice - free of charge and without obligation.