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Lucerne Pfäffikon SZ Schwyz Sursee Willisau Zug
Address:
Wiesenstrasse 26
5400 Baden
ABB Technikerschule
Your educational partner for practical continuing education - for a professional future with prospects. ABB Technikerschule is a federally recognized higher technical college for technology, IT, business and management located in Baden and Sursee and trains around 600 students from 330 different companies.

Digitalization and state-of-the-art technology are not only taught here, but also experienced and actively applied in our well-equipped laboratories. With advanced tools such as the mobile basic learning platform, we provide students with in-depth specialist knowledge and interdisciplinary skills so that they are equipped with the latest technology to meet the challenges of industrial practice.

We are a public, market- and performance-oriented educational institution in higher vocational education and training and offer technically trained, ambitious professionals extra-occupational training courses, postgraduate studies and future-oriented continuing education formats.
Region: Aargau, Zentralschweiz, Zürich
Sites: Baden, Sursee
Next start date
Baden
4/26/2025
Next info event
Online
12/10/2024
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Education location / Schools Zug

» Would you like to complete the "Leiter Technischer Kundendienst" course in Zug? Here you can find more information about the training location Zug

Questions and answers

Graduate managers of technical customer service / service work in trading and production companies and usually manage an assembly department, a service department or technical customer service.

Persons with a Federal Diploma of Vocational Education and Training (Federal VET Diploma) or a comparable qualification who also have at least five years of professional experience in technical customer service, at least three years of which must be in a management position, are admitted to the Advanced Federal Professional Examination (AFPE) for Technical Customer Service Managers.

The examination for the diploma in Head of Technical Customer Service comprises five parts: "Service management, corporate management, economics"; "Personnel development and personnel management"; "Company organization and law" are tested both practically and in writing and orally, "Customer relationship and product management" in writing and orally and "Work techniques and communication" in writing and practically.

After passing the higher professional examination, graduates are awarded the federal diploma "Certified Head of Technical Customer Service / Service".

The continuing education,, further training to become a qualified technical customer service manager takes place within two years of professional experience.

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Info, tips and tests for "Head of technical customer service (HFP)"

Will I be admitted to further training to become a technical customer service manager with a federal diploma? What will I learn there? Will I pass the higher professional examination?
» Self-test: Is this training course right for me?
How can I finance my continuing education? How can I benefit from federal subject funding?
» SERI Federal contributions for continuing education for professional examinations and higher professional examinations
What is required in the Head of Technical Customer Service job? How are the activities divided up?
» Information from job advertisements
Overview of providers for Head of Technical Customer Service

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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