The Head of Technical Customer Service course is a higher professional examination and is primarily aimed at trained specialists with several years of professional experience, including as a manager, in technical customer service and service. The qualification is completed after the two-year, cross-industry, part-time training with the federal higher professional examination.

During the course, participants acquire all the skills they need to take on management functions and project management tasks in a wide range of retail, production or service companies. Trained technical customer service managers have management responsibility in the service department and are available to advise customers on all matters. They are responsible for ensuring smooth customer service in terms of the functionality, maintenance, regular inspections and repair of machines, equipment and systems.

The Technical Customer Service Manager course is therefore a very wide-ranging course and offers comprehensive training so that participants can later manage successful customer service and service departments thanks to their comprehensive knowledge and sound skills.

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